Privacy Policy

DigitalHubZ (“we”, “us”, “our”) is a digital agency providing web hosting, website development, digital marketing and AI automation services to clients globally.

We are the data controller for personal data collected through this website and our services. If you have questions about this policy, contact us at support@digitalhubz.com.

We collect personal data in the following ways:

• Contact forms: Name, email address, phone number, company name and message content when you submit a form.
• Account creation: Email address, name and billing details when you create a hosting or service account.
• Analytics: Anonymous usage data including pages visited, time on page, browser type and referring URL via Google Analytics 4.
• Cookies: Session and preference cookies. See our Cookie Policy for details.
• Email marketing: Email address and name if you opt in to marketing communications.

We use your personal data to:

• Respond to enquiries and provide quotes
• Deliver and manage services you have purchased
• Send account notifications, invoices and service updates
• Send marketing emails (only where you have consented)
• Analyse site usage to improve our services
• Comply with legal obligations

We process your data on the following legal bases under applicable data protection laws:

• Contract performance: To provide services you have purchased.
• Legitimate interests: To respond to enquiries and improve our services.
• Consent: For marketing emails and non-essential cookies.
• Legal obligation: Where required by law (e.g. tax records).

We do not sell your personal data. We share data only with:

• Payment processors (Stripe) to process transactions securely
• Email service providers for transactional and marketing emails
• Analytics providers (Google Analytics) for anonymised usage data
• Hosting infrastructure providers for service delivery
• Professional advisors (solicitors, accountants) where legally required

All third-party processors are contractually bound to handle your data in accordance with applicable data protection laws.

We retain personal data only as long as necessary:

• Enquiry data: up to 24 months from last contact
• Account data: for the duration of the service plus 7 years (legal requirement)
• Marketing data: until you unsubscribe
• Analytics data: 14 months (Google Analytics default)

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, email support@digitalhubz.com. We will respond within 30 days.

We use cookies to maintain sessions, remember preferences and analyse site usage. For full details, see our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data, including TLS encryption in transit, encrypted storage and access controls. No internet transmission is 100% secure; we cannot guarantee absolute security but will notify you and the relevant regulator in the event of a data breach as required by law.

If you believe we have handled your data incorrectly, contact us first at support@digitalhubz.com. You also have the right to lodge a complaint with your local data protection authority.

We may update this policy from time to time. The “Last updated” date at the top indicates the most recent revision. Continued use of our services after changes constitutes acceptance.